Cherns Case Chapter 5
1266 words6 pages
Show MoreCHERN’S CASE STUDY
Introduction and Alignment
Student ID -29224022215282
Indiana Wesleyan University
HRMT-537: Staffing, Performance, Management and Training
Professor Redd Branner
November 17, 2014
Introduction Chern’s, a well known retail establishment whose major focus is on providing excellence in customer service, was founded by a brother and sister team, Ann and Ryan Chern. The company employs 19,000 employees (full and part time) across 28 states and has 140 stores mainly in the Eastern and Midwestern United States. Chern’s was built around a foundation of hiring sales associates who go above and beyond to ensure they provide great service by offering…show more content…
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| Sales |Provide customers with |25 |30 |Proven ability to achieve |9E |
| |a thorough description | | |sales quotas | |
| |of all Chern’s | | | |Should have this |
Cherns staffing Essays
1813 WordsMay 17th, 20148 Pages
The strategic staffing process is guided by a set of staffing goals (process and outcome goals) that are logically linked with the company’s business strategy, culture and values. CHERN has managed to create a competitive advantage by providing quality products and the best customer service in the industry. Superior quality customer service is the company’s business strategy and this is linked to a very aggressive growth strategy for the next 5 years.
The table below helps to understand the implications that the business growth strategy has on the staffing process at the company. The positions highlighted on the table are the positions that CHERN has to focus on because they are the core drivers of the company’s performance and they make…show more content…
Develop: Offer training, career development and support to take advantage of talent and help them achieve results.
Retaining: Retains valuable talent.
View employees as investors and not costs or assets.
Respect applicants and employees, as we believe the company benefits from them as the same way they benefit from the company, and they are vital for our success. Recruiting and selection: Hires employees that relate to the corporate culture and makes the process transparent and gives as much information as possible to avoid mismatching.
Develop: Gives employees empowerment and training to make them feel more comfortable at work.
Retaining: We understand the investment employees are doing in the company and therefore we offer competitive benefits and wages.
Have high ethical standards and a strong corporate culture of respect
Treat employees and applicants with respect and fairness. Recruiting and Selection: Transparent and well informed process.
Develop: Provides well timed and appropriate feedback and offers personalized training to help employees achieve goals.
Retaining: Clear reward system and promotes based on merit.
At CHERN’s our greatest strength lies on the talent, set of skills and empowerment of our people. We are committed on attracting, growing and retaining the most talented people in the retail industry by creating a fair and positive environment where they can feel cared and comfortable,